We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any comments, suggestions or complaints about our service, we want to hear about it.
Comments & Suggestions
You can leave us a comment or suggestion by filling in one of the forms in the located in the practice entrance, red ‘suggestion’ box or please Click Here for the online comment & suggestion form.
Complaints
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.
You should address your complaint in writing to the Complaints Management team and send it to us. This can be done via:
- Post – please send your letter of complaint to the address shown below:
- Islington Central Medical Centre/Roman Way Medical Centre, 28 Laycock Street, N1 1SW.
- E-mail – please email your complaint to islingtoncentralmc@nhs.net